INFORMATION

IMPORTANT LEGAL INFORMATION
Please read these terms and conditions carefully before using this Website.
These Terms are issued at JULIEN LTD’s registered and trading address: 9 Station View Broughton Road Skipton
England BD23 1TG
Company registration number: 14538711

1. INTRODUCTION
1.1 These terms (Terms) are issued by JULIEN LTD (Company). They apply to all content on websites under the domain name www.floristjulien.co.uk (the “Website”), whether you are an individual and consumer (“Consumer”) or a business (“Business”). ”) (hereinafter referred to as “You”, except where specifically indicated) and the Company.
1.2 By accessing any part of the Website, you are deemed to have accepted these Terms in full. If You do not accept these Terms in full, You must leave the Website immediately.
1.3 The Company may revise these Terms at any time by updating this posting. You should check the Website from time to time to review the current Terms, as they are binding on you.
1.4 You warrant that you have the legal authority to enter into any agreement and use this Website in accordance with its Terms.
1.5 Access to the Website may be temporarily suspended without prior notice in the event of a system failure, maintenance or repair, or for reasons beyond the control of the Company.
1.6 The Company reserves the right to change or remove, temporarily or permanently, the Website (or any part of it) with or without notice and shall not be liable to you or any third party for any change or removal of the Website.

2 USAGE AND CUSTOMER ACCOUNT
2.1 You warrant that any information you provide when registering as a customer is accurate and complete in all respects and you will notify the Company of any changes to that information.
2.2 You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access after registration.
2.3 You agree not to impersonate any other person or business, organization or entity, or use a fictitious name to which you are not authorized.
2.4 We may disable any account if we think you are not in compliance with the Terms or we think the Website has been used in an unauthorized manner.
2.5 As a condition of your use of this website, you warrant to the company that you will not use this website for any purpose that is unlawful or prohibited by these terms and conditions.

3 USE OF MATERIALS ON THE WEBSITE AND INTELLECTUAL PROPERTY POLICY
3.1 The Website, its design, layout, look, appearance and graphics, as well as any necessary software used in connection with the Website, are the exclusive property of the Company.
3.2 Any content contained in sponsored advertisements or any information presented to you through the Website is protected by copyrights, trademarks, service marks, patents or other proprietary rights.
3.3 Unless otherwise stated, copyright and other intellectual property rights in all materials on the Website are owned or licensed by the Company. This includes all text, graphics, images, photographs, video and audio materials.
3.4 The use of photographic images found in any part of the Website without the prior permission of the Company is a violation of copyright. If you would like to use an image found on the Website, please contact the Company for more information.
3.5 The words “Julien”, “Florist Julien”, the Julien logo are registered trademarks of the Company.
3.6 You agree not to modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, transfer, sell or resell any information, software, products or services obtained from the Website.
3.7 If you breach any of these Terms, your permission to use the Website and any extracts thereof terminates and you must immediately destroy any downloaded or printed extracts from the Website.

4 VISITOR CONTENT AND BEHAVIOR
4.1 With the exception of personally identifiable information, which is subject to our privacy policy, any material you transmit or post on the Website is considered non-confidential and non-proprietary. The Company has no obligation whatsoever with respect to such materials, and it is free to copy, disclose, distribute, incorporate and otherwise use such materials and all data, images, sounds, text and other things contained therein for any purpose.
4.2 You may not post or transmit to the Site any materials:
4.2.1 threatening, defamatory, obscene, obscene, offensive, pornographic, offensive, capable of inciting racial and/or religious hatred, discriminatory, blasphemous, invasive of privacy, invasive of privacy, or otherwise likely to cause irritation or inconvenience; or 4.2.2 for which You have not obtained all necessary licenses and/or permits; or 4.2.3 which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability or otherwise be contrary to the law or infringe the rights of any third party in the UK or abroad; or 4.2.4 technically dangerous (including, but not limited to, computer viruses, logic bombs, Trojan horses, worms, malicious components, corrupted data, or other malicious software or malicious data).
4.3 You may not misuse the Website (including but not limited to hacking).
4.4 The Company will fully cooperate with any law enforcement or court order requiring or ordering the Company to disclose the identity and/or location of any person who posts any material in violation of clauses 4.2 or 4.3 above.

5 LINKS TO THIRD PARTY WEBSITES
5.1 This Website may contain hyperlinks to websites operated by parties other than the Company. The Company does not control such websites and is not responsible for their content, availability or use by you. The Company’s inclusion of hyperlinks to such websites does not imply any endorsement of the materials on such websites or any association with their operators.
5.2 Any links to third party websites on this Website are provided solely as a convenience to you. If you use these links, you must leave this website. If you choose to access any of the third party websites linked to the Website, you do so entirely at your own risk.

6 LINKS TO THE SITE
6.1 If you wish to link to the Website, you may do so only on the basis that you are linking to, but not copying, the home page of the Website and subject to the following conditions:
6.1.1 You must not remove, distort or otherwise alter the size or appearance of the Company logo; 6.1.2 You do not create a frame or any other browser or border environment around the Website; 6.1.3 You do not in any way imply that the Company endorses anything other than its own activities; 6.1.4 You do not misrepresent your relationship with the Company or provide any other false information about the Company; 6.1.5 You may not use the trademarks, name and logo of the Company without the written permission of the Company; 6.1.6 You do not follow a link from a website that does not belong to you; 6.1.7 Your website does not contain objectionable, offensive or controversial material, or material that violates any intellectual property rights or other rights of any person, or otherwise does not comply with all applicable laws and regulations.
6.2 The Company expressly reserves the right to revoke the authorization granted in clause 6.1 if you breach the conditions set forth therein and to take any action with respect to such breach as it deems appropriate.
6.3 You agree to indemnify the Company for any loss or damage suffered by the Company as a result of Your breach of the terms of clause 6.1.

7 INFORMATION MANAGEMENT AND SECURITY
7.1 The Company will use any personal data collected during your use of the Website in accordance with our privacy policy.
7.2 When the Company asks you to provide financial information, such as your credit or debit card number, the Company uses industry standard technology for secure commercial transactions. This encrypts the data, including your credit or debit card number. The Company is not responsible for any unauthorized transactions made using your personal or financial data, except when we are negligent. Most banks or credit card providers will either cover all costs associated with such unauthorized use or limit your liability to the maximum amount. Check your credit or debit card agreement to check your coverage obligations.
7.3 Your dealings with any third parties through the Website and any terms and conditions agreed to by them or statements made by them are solely between you and such third parties. The third party will be responsible for the protection and security of your personal data or the financial information they collect. You agree that the Company is not responsible for such transactions.

8 DISCLAIMER
8.1 By accessing the Website, you agree that under no circumstances will the Company or its agents, officers or employees be liable for: any content contained on or omitted from the Website; any person’s reliance on any such content, whether the content is complete, current or correct; any viruses or defects that may be found on the Website.
8.2 All information posted on the Website is for informational purposes only. The Company shall not be liable for any damage or loss caused by your actions or omissions as a result of reading, viewing or listening to any materials or any part thereof on the Website.
8.3 The Company is not responsible for any inaccuracies, errors (including typographical errors) or omissions, or for results obtained from the use of the Website or its contents. All content and any services included in, advertised for or made available through the Website are provided “as is” and “as available”, with absolutely no warranties of completeness, accuracy (whether on publication or over time), timeliness or results. obtained as a result, and excluding, to the maximum extent permitted by law, all representations, warranties, conditions and other conditions (including, without limitation, conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, other than these Terms may apply to the Website.
8.4 The views expressed on the Website do not necessarily reflect the views of the Company. All content and any advice obtained through the Website is not intended and should not be used to make any personal, professional, legal or religious decision you may make. Instead, you should contact an appropriate specialist for specific advice tailored to your situation.
8.5 While the Company takes all reasonable steps to keep the Website secure for users, it is possible that materials on the Website may be subject to data corruption, interception and unauthorized modification, for which the Company is not responsible or liable. The Company is not responsible for the presence of any computer viruses contained in any materials on the Website, whether they are read, viewed, listened to, copied, downloaded, printed or otherwise made available. The Company is not responsible for any damages caused as a result of any computer viruses contained in any materials on the Site.
8.6 Advertisements (including banner ads and pop-ups) displayed on the Website do not imply endorsement of the advertised services or products. The Company will not be liable for advertised services or products, and the Company will not be responsible or liable for any damage to your computer equipment, software, data or other property as a result of your viewing or responding to advertisements (including banners). advertisements and pop-ups) placed on the Website.
8.7 The Company does not warrant that the Website will be compatible with all hardware and software that may be used by you. The Company shall not be liable for any damage to your computer equipment, software, data or other property resulting from your access to, use of or viewing of any material on the Website.
8.8 If your use of materials on the Website results in the need for maintenance, repair or correction of equipment, software or data, you are responsible for all related costs.
8.9 You enter the Website solely at your own risk and if you are dissatisfied with any part of the Website or any of these Terms of Use, your sole and exclusive remedy is to stop using the Website.

9 RESPONSIBILITY
9.1 Our liability to you for death or personal injury caused by our negligence is not limited.
9.2 We will not be liable for any other loss that you incur due to our failure to comply with the terms of this agreement. In particular, we will not be liable in any way for any damages that were not a reasonably foreseeable consequence of our failure to comply with the terms of the contract, such as loss of profits, opportunity or liability to any third party or in connection with the use, inability to use or results of using this website , security breaches, interruptions or delays or errors, any websites linked to this website, or materials on such websites, including, but not limited to, loss or damage due to viruses that may infect your computer equipment. , software, data or other property in connection with your access to, use or browsing of this website or your downloading of any materials from this website or any websites linked to this website.

10 JURISDICTION
10.1 These Terms shall be governed by and construed in accordance with English law, and disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
Product Terms of Use

1 PRODUCT ORDER
1.1 Under these terms and conditions:
1.1.1 “Account” means the account created between us and the Enterprise; 1.1.2 “Business” means any company, partnership, charity, organization or business recognized by us as such; 1.1.3 “Consumer” means an individual acting outside business purposes; 1.1.4 “Products” means any products purchased by you through our Website; 1.1.5 “us/our or us” means Julien LTD and any of its authorized agents; 1.1.6 “Website” means www.floristjulien.co.uk 1.1.7 “you/your” means the Consumer or Business that orders the Product(s).
1.2 All orders placed by you are subject to these terms and conditions (Terms). By clicking the “Checkout” button on the order form, you agree to be bound by these Terms.
1.3 If you are a Consumer, you must be over 18 years of age to place an order through our Website.
1.4 Whether you are a Business Owner or a Consumer, you must have legal authority to order any Products through this Website.
1.5 If you order Products from our Website, we will send you an email acknowledging receipt of your order, your order number, invoice address, shipping address, description of the Products ordered, price (including VAT) and quantity of Products ordered, the expected date delivery of products and confirmation of any message to be delivered with ordered products. VAT registration information will also be included so that you can use this confirmation as a VAT receipt if required as a result of your purchase.
1.6 Your order is your offer to us to purchase Products. Our confirmation of your order does not constitute acceptance of your order.
1.7 Unless you have an Account, we will insist on receiving payment for the entire cost of the items you order before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending you an email to the email address you provided on the order form. Our acceptance of your order results in a legally binding contract between us.
1.8 If you have an account, we will confirm that your order has been accepted by sending you an email to the email address you provided on the order form. Our acceptance of your order results in a legally binding contract between us.
1.9 If you order multiple Products and we have not confirmed shipment of all Products in your order status, then the products not listed are not part of our contract with you.
1.10 You may only deliver multiple Products ordered through the Website to one address. If you need to deliver to more than one address, please contact us.
1.11 Items may vary slightly in appearance from those shown on the Website, within reason, due to local and/or seasonal availability. This includes delivering flowers in bud to keep the bouquet fresh and long lasting.

2 REGISTRATION AND USE OF THE SITE
2.1 If you have an Account, the username and password for use on the Website (“Web Account”) will be emailed to you at the email address you provided to us on the account application form. Once you enter the required details, including your company name and contact details, into your web account, they will be stored for future use by us and you. Our Privacy Policy applies.
2.2 If you do not have an Account, you will be assigned a username and must choose a password to use on the Website. When ordering a Product, you will be asked to enter certain details such as your name, address and billing information. Our Privacy Policy applies.

3 PRODUCTS
3.1 All products are subject to availability. In the event of any delivery difficulties, we reserve the right to replace a Product of equivalent value and quality without prior notice.
3.2 In the event that we are unable to supply you with the Product or any replacement product at all, we will notify you as soon as reasonably possible and refund your payment in full and in any case no later than 30 days after estimated delivery date.
3.3 We may supply certain flower products in buds to ensure a longer shelf life services. Any other specific information about the Product, such as expiry date, must be displayed on our Website.
3.4 Some products, flowers and plants may be harmful or poisonous, if you need more information before submitting an order, please contact us.
3.5 Under the Licensing Act 2003 (UK) and 1976 (Scotland), any person under the age of 18 buys or attempts to buy alcoholic beverages. Under sections 32 and 33 of the Intoxicating Drinks Act 1988 (Ireland), any person under the age of 18 buys or attempts to buy intoxicating drinks. Under the Licensing (Northern Ireland) Order 1990, any person under the age of 18 buys or attempts to buy intoxicating drinks.
3.6 Any free promotional items are limited to one order per customer. Promotional items and free gifts are subject to availability, we are not responsible for non-delivery of free or promotional gifts.

4 PRICES
4.1 The price payable for the Products ordered by you is set out on our Website.
4.2 For products delivered by florists, the Website shows the price of the product with delivery and VAT included in the product. The product price does not include the service fee, which is indicated on the product page, as well as during the checkout process.
4.3 If the price of a Product is incorrect and higher than shown on our Website, we will either send you an email with the new price and ask you if you would like to proceed with your order, or we will cancel the order and notify you.
4.4 If the price of a Product is lower than that shown on our Website, we will ship the Product to you and charge you the lower price.

5 PAYMENT
5.1 We accept payment by credit and debit card. If you do not have an Account, we will not ship the Product until we have received payment from you. If, for any reason, payment is denied after we have shipped the Products, we will have the right to ask you for payment or return the Products to you and bill you for our costs of returning the Products or receiving additional payment.
5.2 If you have an Account, you will be billed for late payment and your Account will be charged in accordance with the agreed commercial terms of the Account, or if no such terms are agreed upon, you will be billed monthly and you will have 30 days for payment. in full.
5.3 If you have an Account, interest will accrue in accordance with the Arrears of Commercial Debts (Interest) Act 1998.

6 DELIVERY
6.1 We deliver Goods only within the UK mainland and the Isle of Wight. Please note that we may not be able to deliver selected items to certain areas of Wales and Northern Scotland/Postcodes. Where possible, we will notify you of these restrictions before you place your order. If you need delivery to these areas, or have questions about where we deliver, please contact us for more information as we can deliver for an additional fee. We will notify you at the time of your order of any additional costs to outlying areas where we do not normally deliver.
6.2 Delivery dates, times and delivery times must be specified on the Website when ordering the Products.
6.3 With respect to products delivered by florists, while we agree to use all reasonable efforts to ensure that delivery is on the requested delivery date or within the delivery period, you acknowledge that the actual delivery will be via a local florist or, for certain orders, via a third party courier . In very rare cases, delivery on the terms requested will not be possible. In such circumstances, you will be provided with advance notice where available and we will either take alternative action or refund the service fee you paid in full. For additional refunds, we reserve the right to require flowers to be returned. For third party deliveries to Northern Ireland and parts of Scotland and Wales, please allow up to an additional 48 hours after your requested delivery date for delivery.
6.4 Postal items are delivered by Royal Mail 1st Class only to addresses within the UK. Next day delivery is available for orders received before 3:00 pm Monday through Friday. Please note that we cannot guarantee delivery times for this service. If the delivery date is critical, please choose a product from our range delivered by florists.
6.5 We will deliver the Goods ordered by you to the address specified by you for delivery at the time of placing your order. We cannot guarantee when any item will ship and we cannot specify a delivery time.
6.6 Some orders require a signature upon delivery. This will apply in case of delivery of certain Products to certain places where a third party is involved, such as offices, hospitals, funeral homes, airports, hotels, apartments with concierge services, ships, and other places of business. The signature of any person authorized to take delivery on behalf of the organization is accepted as proof of delivery to the recipient you choose.
6.7 You will become the owner of the Products ordered by you when they are delivered to you or the recipient’s representative. You are responsible for any insurance (if applicable) post-delivery security. Once the Products have been delivered to you, you will store them at your own risk and we will not be liable for their loss or destruction.
6.8 Neither we nor any courier or postal service that we use shall be liable for any default in performance if such default or delay is caused by any circumstances beyond our reasonable control, including, but not limited to, any fire, flood, explosion, accident, adverse weather, traffic congestion, mechanical failure, obstruction on any private or public highway, riot, government action, military action, terrorism, acts of God, or any industrial dispute or strike.
6.9 Please ensure that you enter complete and accurate details, including the recipient’s address and zip code. During busy periods, our suppliers cannot make changes. We are not responsible for any orders that are not delivered due to incorrect or incomplete information provided by you. We cannot change any delivery details (including card message) on the day of dispatch for postal or courier products.
6.10 During peak periods, delivery dates may be pushed back to ensure safe delivery on or before the scheduled delivery date. We will endeavor to notify you of these changes prior to completion of delivery.
6.11 Any discount shipping codes must be processed during the checkout process and cannot be used after purchase. If a refund is required, this will be done in the amount of the order value.

7 IF YOU CHANGE YOUR MIND – CONSUMERS
7.1 If you are a Consumer and subject to clause 7.3, you have the right, by law, to terminate the contract prior to receiving the Products or return any Products to us within 14 business days after the date you received the Product. You are responsible for proper care of the Products to ensure that the Products and their packaging are not damaged. If you have already received Products from us and would like to return them, please follow our return policy set out in clause 11.
7.2 Once you notify us of the return of the Products, the cost of the Products will be credited back to your credit or debit card as soon as possible and in any case within 30 days of your order, provided that the relevant Products are returned. you and those received by us. If you do not return the Products delivered to you or pay the costs of returning them, we shall be entitled to deduct the direct costs of returning the Products from the amount due to you.
7.3 Your right to cancel under clause 7.1 does not apply to:
7.3.1 Products supplied to your specifications or personalized; or 7.3.2 Goods that may perish quickly, including but not limited to flowers.

8 RETURN POLICY
8.1 Refunds may sometimes be made at the discretion of management.

9 IF THE PRODUCT IS DAMAGED OR DEFECTIVE
9.1 Due to the perishable nature of many of our Products, in order for us to best assist with any complaints, we request that they be brought to our attention within a reasonable period of time.
9.2 We guarantee seven days of freshness for your flowers (excluding funeral arrangements), plants or related items from the date of delivery, provided that the care instructions are followed. If any flowers arrive with a replacement, are damaged, die, or wither within seven days of delivery, you must take a digital photo of them and send it to us via our contact page
9.3 If you wish to return a Product to us, other than in accordance with clause 9.2, because it was damaged in transit or is defective, please use our return policy set out in clause 11. If you wish to receive a refund rather than a repair or replacement, we will refund you the price and shipping cost, as well as the cost of returning it to us. Please send us a receipt for postage.
9.4 We will check all items returned to us as faulty or damaged. If we find that they are not defective or damaged, we may bill you for the Products and any costs we incur.
9.5 Funeral supplies are not covered by the seven-day freshness guarantee due to the nature of the product and how it is delivered.

10 IF WE SENT THE WRONG PRODUCT TO YOU
10.1 If we send you a Product that you did not order, please use our returns policy set out in clause 11. If you return it to us, we will refund the price, initial shipping costs, and the cost of returning it to us.

11 RETURN AND COMPLAINT POLICY
11.1 If you are returning a Product in accordance with clauses 9 or 10 or you have a complaint, please contact customer service through our contact page or by mail at Julien Ltd, 9 Station View Broughton Road Skipton
England BD23 1TG . You will then be provided with a return number or customer service issue number (as applicable). You must include this number in all correspondence. Each return will be considered individually and the most appropriate course of action will be agreed with you.
11.2 Where Products are returned to us, we encourage you to return the Products by secure mail to the address provided to you by our customer service representative and obtain a receipt as proof that you have returned them to us. If you are having difficulty returning the Products, for example due to their size, please contact us.
11.3 Failure to use a return number for all correspondence may result in a delay in our response to you.

12 CANCELLATION BY US
12.1 We reserve the right to terminate the contract between us if:
12.1.1 we do not have enough products to deliver the Products you ordered; or 12.1.2 the price or description of the Products is incorrect due to a typographical error or an error in the pricing information we receive from our suppliers.
12.2 If we cancel your contract, we will notify you by email and refund any amount paid by you to your credit or debit card. We will not be obligated to offer any compensation for any loss or disappointment suffered by you.

13 OUR RESPONSIBILITY
13.1 We shall not be liable for any loss suffered by you as a result of your failure to use the Products in the normal and proper manner, alteration or modification of the Products, failure to follow any instructions, or careless or negligent use of the Products.
13.2 Our liability to you for death or personal injury caused by our negligence is not limited.
13.3 Our liability to you, except for death or personal injury caused by our negligence, is limited to the cost of replacing the Products or refunding the price paid for the Products.
13.4 We are not responsible for:
13.4.1 any other loss that you incur due to our failure to comply with the terms of this agreement. In particular, we will not be liable in any way for any damages that were not a reasonably foreseeable consequence of our failure to comply with the terms of the contract, such as any loss of profit, opportunity or liability to any third party; or 13.4.2 any failure to deliver the Products or delay due to any event or circumstance beyond our reasonable control.

14 INVALIDITY
14.1 If any part of these Terms is unenforceable (including any provision in which we exclude our liability to you), this will not affect the applicability of any other part of these terms.

15 NOTICES
15.1 All notices from you to us must be in writing and sent to our contact address: Julien Ltd, 9 Station View Broughton Road Skipton
England BD23 1TG or through our contact page. All notices from us to you will be displayed on our website from time to time.

16 EVENTS OUT OF OUR CONTROL
16.1 We will not be liable to you for any failure to deliver the Goods you have ordered or any delay in their delivery, or for any damage or defect in the Goods delivered if caused by any event or circumstances beyond our reasonable control, including, but not limited to, strikes, lockouts and other labor disputes, accident or access to systems or networks, flood, fire, explosion or accident.

17 PRIVACY
17.1 You acknowledge and agree to be bound by the terms of our privacy policy and the terms of use of the website.
17.2 By placing an order with eJulien, you agree to receive promotional information from Julien by email. Please send an email to florist.julien@gmail.com if you do not wish to receive promotional information.

18 RIGHTS OF THIRD PARTIES
18.1 A person who is not a party to this agreement is not entitled under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this will not affect any rights or remedies of any third party. parties that exist or are available separately from this Law.

19 APPLICABLE LAW
19.1 The contract between us shall be governed by and construed in accordance with English law and the English courts shall have jurisdiction to resolve any dispute between us.